I build and scale revenue engines — from the first dollar to the hundred-millionth. Sales, Customer Success, Account Management, RevOps. AI-first. Always.
Fifteen years. Three industries. One relentless obsession with revenue that compounds.
Fifteen years across IT infrastructure, EdTech, and SaaS — starting on hardware floors in Chennai, moving through enterprise sales, and eventually leading CS and revenue functions at Chargebee and Murf.ai. I've done the $1M→$100M journey twice, building teams across India, the US, and Amsterdam along the way.
My edge is knowing both sides of the revenue equation — how to win the deal and how to keep and grow it. At Chargebee I took a fragmented CS org to 140% NRR and a President's Club sweep. At Murf.ai I built the entire CS and Sales Development function from scratch, taking NRR from 114% to 128% in the first year — AI-first, lean, and built to scale.
Impact metrics, signature initiatives, the full career timeline, philosophy, and what I'm looking for next.
Everything behind the story — metrics, signature programs, career timeline, and what I'm looking to build next.
Revenue that compounds. Metrics that matter. Results across two high-growth SaaS companies.
The best revenue outcomes don't come from one team working harder — they come from the right people across functions pulling in the same direction. Here are three programs I built from zero that became defining inflection points.
When churn was hovering near 5% in 2019, I convened and led a cross-functional task force to find the root cause — not the symptoms. Rather than pointing fingers across departments, we brought the right owners into the same room: Sales, Implementation, Solutioning, Support, and Product.
The SWAT team ran a deep diagnostic not just on every churned account, but also on all the new deals sales was signing and the ones sitting in the implementation pipeline — surfacing patterns that no single team had visibility into alone. We rebuilt the handoff between sales and implementation, tightened onboarding coverage, and created early-warning triggers for at-risk accounts. The result wasn't a one-quarter fix — it was a structural change that held churn below 1% for 8 straight quarters.
Retention is necessary. But stickiness is what makes retention effortless. I initiated Project Sticky with a clear thesis: customers deeply integrated into your product ecosystem don't leave — and they spend more.
The initiative brought Partnerships, Sales, and Product together around two concrete goals: get every customer to complete at least one partner integration per quarter, and activate partner ecosystems to promote our joint value to shared customers. The flywheel worked in both directions — deeper product adoption reduced churn risk, while partner co-marketing generated inbound expansion from within the existing base.
Standard NPS tells you how a customer feels. Lifecycle NPS tells you exactly why, and exactly when — which is the only version of feedback that teams can actually act on.
I architected and co-built a feedback system that captures customer sentiment at four intentional touchpoints: immediately post-sale, post-onboarding, during the adoption phase, and at renewal. Each response is automatically routed to the team most accountable for that stage. Built end-to-end in HubSpot and Make — no engineering dependency, no manual triage.
The result: Sales learned where their promises didn't match reality. Support learned where onboarding broke down. Product learned what actually mattered at scale. Everyone stopped guessing.
Beyond spreadsheets and CRMs — the automation layer that makes lean teams punch above their weight.
The questions every founder asks before making a senior revenue hire — answered honestly.
Looking to build the revenue engine at a Series A and above startup, or any company that's scaling past $10M ARR. Let's explore if we're a fit.